FAQ

The ideal format is a vector file (e.g., .SVG, .AI, .DXF, .PDF) with all text converted to outlines/curves. This allows the laser software to accurately interpret paths for cutting and clean lines for engraving. We can also work with high-resolution .JPEG or .PNG files for engraving (rasterizing).

Yes! We offer design and file preparation services. Whether you have a hand-drawn sketch, a logo file, or just a concept for a Custom Sign & Decor piece, our team can translate your idea into a production-ready vector file for a small design fee.

Laser Cutting passes the beam entirely through the material to cut out a shape. Laser Engraving removes material to a certain depth to create a tactile mark. Laser Marking (or etching) changes the surface color or texture for a permanent, high-contrast, shallow mark, often used for Industrial Tags & Labels.

Our standard turnaround time is typically 3-7 business days after the design and quote have been approved and payment is processed. This can vary based on project complexity, material sourcing, and current production volume. We offer rush services for urgent deadlines.

No, we have no minimum order quantity for most of our services. We gladly accept single-piece orders for Personalized Gifts or Prototyping, as well as high-volume orders for Corporate Branding & Merch or industrial parts.

Yes, we frequently engrave customer-supplied items like drinkware, jewelry, and tools. We require details on the material and dimensions beforehand to ensure compatibility and safe processing with our laser technologies.

Our maximum working area depends on the specific machine being used for your material (CO₂ vs. Fiber). Please contact us with the exact dimensions of your object or desired sheet size, and we can confirm the maximum size for your Component Fabrication needs.

Yes. Using our advanced Fiber MOPA Laser system, we can achieve a range of colors (color marking) on certain metals like stainless steel and titanium by precisely controlling the laser speed and power to create oxide layers on the surface.

Absolutely. We offer quantity discounts for bulk orders starting at a certain volume. The discount structure depends on the complexity of the design, the material, and the total quantity required for Custom Manufacturing.

We use industrial-grade laser systems that maintain extremely tight tolerances and repeatability. Our process includes a digital proof approval before production and a rigorous quality control check on every finished item to ensure it meets your specifications.

Laser annealing is a type of Laser Marking used exclusively on metals like stainless steel. It uses heat to create an oxide layer, resulting in a dark, smooth, high-contrast mark without removing any material. It is completely permanent and ideal for Part Marking & Traceability.

Yes, we can perform detailed engraving on both glass and certain ceramics, such as slate. The laser creates a frosted or chipped appearance on the surface. We do not currently offer laser cutting on these materials.

Our cutting capability depends on the material type and laser power. We can cleanly cut through most acrylic and wood up to a certain thickness. For metals like aluminum or stainless steel, we primarily focus on deep engraving and marking, as dedicated metal cutters are required for thick cuts.

Please submit your request via our contact form or email, including your design file (or a detailed description), the material, the total quantity, and your required timeline. We provide a comprehensive, obligation-free custom quote.

Yes, for almost all custom orders, especially those involving new designs or Corporate Branding, we will send a digital proof for your final approval. Production does not begin until you have signed off on the placement and sizing.

Yes, we can engrave photographs and complex raster images onto surfaces like wood, slate, and some metals. We recommend supplying the highest resolution image possible for the best detail and clarity.

Yes. We offer fast, accurate prototyping services using our laser cutting and engraving capabilities to quickly test designs in materials like acrylic, wood, and plastic before moving to final manufacturing.

We primarily work with materials like acrylic (safe for both cutting and engraving) and certain plastics (e.g., Delrin, ABS). We strictly avoid materials like PVC or vinyl as they release hazardous fumes; we can advise you on safe alternatives.

Absolutely. Our Industrial Marking services create permanent, high-contrast codes (QR codes, Data Matrix, serial numbers) essential for Part Marking & Traceability in regulated industries. These marks resist abrasion and chemical exposure.

We work with a wide range of materials, including wood, acrylic, glass, leather, certain metals (for marking), stainless steel, some plastics, and more. If you have a unique material, please contact us to confirm compatibility and testing.

Yes, you absolutely can! We call this "customer-supplied material." We do require a small test piece to ensure our laser settings are perfectly calibrated for your specific item and to minimize risk before running the full job.

The 120W CO2 laser 1300x1000mm working area is your best choice for non-metallic materials and high-thickness cutting. Best for: Organic materials such as wood (up to 22mm), acrylic (25mm), leather, cardboard, and textiles. It provides a "flame-polished" edge on acrylic and can handle large-scale Component Fabrication for structural or decorative projects. Limitations, It cannot cut or engrave bare metals effectively without specialized coatings.

The $60W MOPA Fiber with 300x300mm working area is a sophisticated version of a fiber laser that allows for precise control over pulse duration. Best for: Robust metals like stainless steel, aluminum, brass, copper and more. Challenging materials like sensitive plastics, precious metals, and projects requiring color marking on stainless steel and titanium. It is extremely fast and creates permanent, high-contrast marks that are resistant to heavy wear, chemicals, and extreme temperatures. Primary Use: Serial numbers, high-density QR codes, and deep engraving into metal parts, high-end branding, medical device marking, and aesthetic jewelry engraving where surface integrity is critical.